Summer Pyrenees Family Holiday
We always make it our business to listen to our customers, and this is the reason we have chosen to work with Feefo, the most trusted independent customer feedback forum. When you travel with us, you will receive a short survey email from Feefo approximately one week after returning from your trip asking you to rate your experience with us. This gives you the chance to tell us anything at all – be it good or bad.
You will be asked to rate the overall service you received as well as your holiday experience, choosing to rate each one as ‘excellent’, ‘good’, ‘poor’ or ‘bad’ and add a comment if you wish.
See what our customers say about this trip below
For me it was the white water rafting, though my 9 year old didn't like that at all. The whole trip was really great. I had been concerned as the UK end seemed very disorganised and I had to keep contacting them about issues with the booking and flights but once we landed in Toulouse is was smooth sailing. Nick and his team were extremely well organised and effiicient and above all friendly and incredibly knowledgeable. Everyone from the hotel staff to the guides made the whole trip an excellent experience. For both of us the level of activity was about right and my daughter was encouraged to take part in everything and give everything a go. I'm not an experienced mountain biker but even I managed some of it and my daughter was really able to achieve new skills thanks to the patience of Andy and Sarah. She even enjoyed hiking, which was unexpected. Hotel accommodation was basic but comfortable and clean and I'd highly recommend anyone to stay at Hotel Roc. Food was plentiful and staff tried their hardest to cater for everyone. I really couldn't fault the trip and we had a fantastic time.
Our guides were really the stars of the show. Andy, Sarah and Stuart were excellent and very experienced at dealing with groups. I don't think it would have been nearly as successful without their expertise. We loved it so much we are thinking about going back in the winter and trying out the winter sports there.
Optional extra zip wiring White water rafting
[Least enjoyed] First bike ride was a bit short
The food was variable. Overall could have been better. Plenty of it though.
The local guides in Andorra were excellent. Fantastic with all the children, knowledgeable,helpful and very clear in their directions and safety briefs. Our very special thanks to Sarah, Andy and Stuart. Also to Angie who singlehandedly ran the bar and dinner service.
Mrs B - Travelled in August 2012
We were absolutely stunned with the quality of the accommodation at our venue [Hotel Roc De Saint Miquel]. The catering was excellent including the lunch time take-out portions. The guides were very knowledgeable & travelling with similar like minded people with children of the same age made the trip a pleasurable experience!
[Least enjoyed] One particular guide was quite rude & abrupt during a conversation over breakfast regarding the downhill mountain biking activity & as a result of his attitude, several members from 3 families withdrew from our set activities on our last day in favour of a guide with a more understanding persona. Whilst I’m lead to understand he is the most skilled person in his field, his interpersonal skills have yet to be developed!
[Accommodation] We were privileged to have been offered the largest suite in the hotel by one of the owners [a fully self contained 3 bedroom flat] which included everything from TV, Xbox & DVD player, to fridge, cooker, hob & dishwasher! Not to be selfish though, we offered an open house every evening to those who wanted to chill out away from the bar on the full length balcony, perfectly set with a stunning backdrop of the Pyrenees, whilst still keeping an eye on the kids below all running around in the secluded back yard well away from the hustle of the main road!
Mrs S - Travelled in August 2012
The guides were great at assessing the needs of a mixed group and making sure everyone had a challenging but enjoyable holiday. The staff at the hotel were very friendly and organised the trips for our "free" day which were also fatastic fun.
[Least enjoyed] The food was rather "samey" and not very good quality. Very large portions with few fresh vegetables, probably appropriate after a day of skiing in the freezing cold but not a day of hiking in 35C temps.
[Accommodation] Despite the food, a fabulous holiday and we were very well taken care of. We were very lucky because we were provided with a three bedroom flat.
Great, see comments made before about the excellence of the guides
Mrs K - Travelled in August 2012
The highlights were without a doubt the trip guides, they made every activity extra special and went above and beyond.
[Least enjoyed] The B&B, although the staff were excellent and the food was reasonable, the quality of accommodation was disappointing and would stop me booking again. I know it was only 2 star, but it is a long time since we have stayed in 2 star accommodation and I had forgotten how bad it is. Lumpy and uncomfortable beds, very thin walls (I thought the people in the room next door and above were in our bathroom at one point). Very small rooms. Bobbly sheets and tired and old fashioned decor and bedding. We would pay extra for a better quality of accommodation - it is worth it for a good night's sleep.
The itinerary was perfect.
Mrs L - Travelled in July 2012
Whiter Water rafting, Canyoning, socialising with the other guests and being challenged.
[Least enjoyed] Hiking UP the steep mountains bits. Loved small inclines, plateau and the down parts!
Important to ensure all members of the group have enough water - sometimes 1 bottle not enough!
[Accommodation] The outdoor table & chairs were dated and in need of repair. Plastic chairs are not the best to sit on in very hot temperatures! Rooms cleaned every day and towel changes often. Food excellent and plentiful.
A variety of leaders for the actvities. All excellent & local so knew their stuff!
Mrs P - Travelled in August 2012
The whole week was amazing - the walks, cycling and white water rafting - one of the best things I have ever done. The group leaders were wonderful - so helpful and they geared everything to the ages and abilites of the adults and children in the groups.
All our leaders were great and helped make the week one of the best holidays I have had.
Zip wire on the day off
[Least enjoyed] 30 hours getting home
[Any additional comments on trip itinerary] No; it was perfect
[Accommodation] Room Very small
Mr C - Travelled in June 2012
The quality of the guides and the activities they had put together really made the trip. It was pitched at just the right level with options that allowed the more adventurous to push themselves while allowing the less adventurous to still enjoy themselves.
The whole trip was great and one of the best family holidays we have been on.
While the Hotel was small, Nick and his team are really friendly and welcoming and made for a very enjoyable holiday.
Nick and Stuart were outstanding and really made the holiday enjoyable. Their knowledge of the area was great and the activities were great fun. They were also excellent with the children
Mr R - Travelled in June 2012
The scenery and the activities were fantastic although the good weather helped.
We were staying in the same hotel all week and I found the breakfast selection was very limited and of poor quality. Most of my family just had bread and cheese for breakfast as the cereal and fruit juice was awful. Evening meals were OK for adults but not great for the children. Beds were OK but there was a lot of external noise keeping us awake. Packed lunches were good but we had them every day and we were not told that on some days we would be sitting next to a local restaurant which would have been nice to try.
The local guides were absolutely fantastic and Stuart was brilliant with the kids. They really enjoyed their days out with him. They said the highlight was the 4WD trip through the mountains. The guides were also very patient with the slowest cyclists (me!)
Mrs M - Travelled in June 2012
The day of the 4 wheel drive treck, the stunning views, the white water rafting and the swimming pool at the end. Topped off with perfect weather and our two guides.
Stu was just great. Really friendly, especially good with the kids, and excellent company.