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Don't just take our word for it....

We always make it our business to listen to our customers, and this is the reason we have chosen to work with Feefo, the most trusted independent customer feedback forum. When you travel with us, you will receive a short survey email from Feefo approximately one week after returning from your trip asking you to rate your experience with us. This gives you the chance to tell us anything at all – be it good or bad.
You will be asked to rate the overall service you received as well as your holiday experience, choosing to rate each one as ‘excellent’, ‘good’, ‘poor’ or ‘bad’ and add a comment if you wish. Our overall product rating can be viewed below.

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We also provide customers the option to leave a more extensive review on our site, all of these have been published without any editing. If you've been on one of our trips and want to leave a review you can do this by joining our community

Reviews of our family adventures

Mrs H
4th Jul 2012
I rate this trip
5
Feluccas & Pharaohs - Family Holiday

Our Guide was exceptional and the overall party composite excellent.  We had a wonderful trip and have recommended your company many times.

[Comments on Accommodation] We were on an adventure holiday so therefore did not expect top notch accommodation.

 

 

Ned was excellent and very accommodating.  An asset to your company

 

Mrs H - Travelled in June 2012

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Mr C
4th Jul 2012
I rate this trip
5
Summer Pyrenees Family Holiday

Zip wire on the day off

[Least enjoyed] 30 hours getting home

[Any additional comments on trip itinerary] No; it was perfect

[Accommodation] Room Very small

 

Mr C - Travelled in June 2012

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Mr R
4th Jul 2012
I rate this trip
5
Summer Pyrenees Family Holiday

The quality of the guides and the activities they had put together really made the trip. It was pitched at just  the right level with options that allowed the more adventurous to push themselves while allowing the less adventurous to still enjoy themselves.

The whole trip was great and one of the best family holidays we have been on.

While the Hotel was small, Nick and his team are really friendly and welcoming and made for a very enjoyable holiday.

Nick and Stuart were outstanding and really made the holiday enjoyable. Their knowledge of the area was great and the activities were great fun. They were also excellent with the children

 

Mr R - Travelled in June 2012

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Mrs M
4th Jul 2012
I rate this trip
5
Summer Pyrenees Family Holiday

The scenery and the activities were fantastic although the good weather helped.

We were staying in the same hotel all week and I found the breakfast selection was very limited and of poor quality. Most of my family just had bread and cheese for breakfast as the cereal and fruit juice was awful. Evening meals were OK for adults but not great for the children. Beds were OK but there was a lot of external noise keeping us awake. Packed lunches were good but we had them every day and we were not told that on some days we would be sitting next to a local restaurant which would have been nice to try.

The local guides were absolutely fantastic and Stuart was brilliant with the kids. They really enjoyed their days out with him. They said the highlight was the 4WD trip through the mountains. The guides were also very patient with the slowest cyclists (me!)

 

Mrs M - Travelled in June 2012

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Mrs N
19th Jun 2012
I rate this trip
5
Saharan Sands - Family holiday

Our tour guide was excellent - knowledgeable and helpful and fun.  Visiting the desert was the highlight of the trip - magical.  The chef who travelled with us was wonderful, producing amazing meals in tough environments - everyone ate very well!  We wish he'd come with us to Marrakesh.

[Least enjoyed] The campsite in the village near the desert, we expected to be in the desert not in a village for the camping.  The bins had not been emptied while we were away in the desert!  The restaurants in Marrakesh were very slow and relatively expensive with average quality food.

We would have liked to have more nights in the desert, the camping was fun and more what we were expecting than the campsite in the village.

The hotels were simple, basic accommodation.  The location of the hotel in Marrakesh was disappointing as it was a long walk to the centre.

He was a great facilitator for the trip, ensuring that we all got a lot out of the trip.  The kids loved him!  He was helpful and supportive throughout the trip.

 

Mrs N - Travelled in April 2012

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Mr W
19th Jun 2012
I rate this trip
5
Feluccas & Pharaohs - Family Holiday

felucca trip. karnak.

[Least enjoyed] flights late as usual. heathrow is rubbish.

[Itinerary] v good overall.

 

excellent.

 

Mr W - Travelled in April 2012

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georgina allen
12th Jun 2012
I rate this trip
4
Kids in the Kasbahs

The drive over the Atlas pass was spectacular, Essaouira was lovely and Marrakech was a pretty amazing experience. 

Slimman was great - patient, knowledgable and very efficient.  He is a lovely man.

I think Agadir was a mistake, I realise it was necessary as a pit stop, but there must be more interesting places to visit in that area. I think a side trip down one of the back roads to an quirky little hotel would have been much better. I recommend long trousers for the camel/donkey/horse/quad biking!
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Mr S
30th May 2012
I rate this trip
5
Tunisian Voyager

Camel ride and camping in the Sahara. El Djem, in particular the museum with its fantistic mozaics. Having a Tunisian guide who told us so much about her country.

Pity we didn't sleep in a genuine bedouin tent - conditions too windy. Log-jam at Enfidha airport on arrival, but this is more to do with airline scheduling of arrivals at the airport.

In many places recycling was not an option as facilities were not available. However, the staff tried wherever possible to minimise their impact as we went round, for example in the desert not leaving rubbish in our wake.

Sonia was excellent, paying particular attention to the needs of my daughther which is how it should be, and to the health and safety of the camel ride. Her knowledge of Tunisia, it's people and history was remarkable.

 

Mr S travelled in April 2012

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Mrs B
30th May 2012
I rate this trip
5
Kids in the Kasbahs

Highlights had to be the trip through the Atlas mountains and Essaouira

Adgadir was a bit of a pointless stop off.

I think this trip is more suitable for 7+ due to the amount of travelling involved, much more than I originally anticipated.

Our group leader, Abdul, was excellent. I felt he was there if we needed him no matter how silly the question. He was brilliant with the kids as well.

 

Mrs B travelled in April 2012

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Mrs F
30th May 2012
I rate this trip
3
Saharan Sands - Family holiday

The camel trek and booking a hamam on the last day.

The adverse weather conditions meant that in the desert there were no stars at night.Therefore the berber stories and campfire were also aborted even though something else could have been arranged. The vegetarian food was dreadful in the restaurants and the service was always awful. Many meals were forgotten, usually my sons. Ed's birthday was in his words the worst. His lovely cake was presented at 11pm after another horrible meal. Edward just thought noone cared. He had travelled much of the day and the guide had never mentioned it until then.He said that in his culture birthdays were not celebrated. The cake was lovely but I was saddened that Ed hadn't enjoyed himself. He may be 14 but he's still young.

I didn't wnat to write a negative report as the Indian holiday had been amazing. This holiday was wondeful in other ways. The camel trip was just what I wanted and I had such fun in the hamam which I booked myself. More time should be spent in Marrakesh. I thought the guide lacked initiative for entertainment when things are different to the usual like weather or birthdays. Although he enjoyed talking to some guests I felt overlooked as a single person and often very left out. It wasn't a great holiday and I really hope that China will be as amazing as the India one last year.

I have made my comments in another box.

 

Mrs F travelled in April 2012

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