Jump to Navigation
Freephone 0808 250 7442
Mon-Thu 8am-8pm, Fri 8am-6:30pm, Sat 9am-5pm, Sun 10am-4pm
Find your trip...

Don't just take our word for it....

We always make it our business to listen to our customers, and this is the reason we have chosen to work with Feefo, the most trusted independent customer feedback forum. When you travel with us, you will receive a short survey email from Feefo approximately one week after returning from your trip asking you to rate your experience with us. This gives you the chance to tell us anything at all – be it good or bad.
You will be asked to rate the overall service you received as well as your holiday experience, choosing to rate each one as ‘excellent’, ‘good’, ‘poor’ or ‘bad’ and add a comment if you wish. Our overall product rating can be viewed below.

Feefo logo

We also provide customers the option to leave a more extensive review on our site, all of these have been published without any editing. If you've been on one of our trips and want to leave a review you can do this by joining our community

Reviews of our family adventures

Rhian Burton
5th Sep 2012
I rate this trip
4
Turkey Active Teenage Holiday

jeep safari was surprisingly better than advertised in brochure = it was a full and exciting day. the 2 days on the boat were excellent with fab friendly hardworking crew.

[Least enjoyed] Having to leave our rooms after one night, re packing and starting off in another room after the boat trip. This was not mentioned on the phone or on the website.

[Additional comments on itinerary] Excellent local guide, Shabi. Quite a lot of time in the various buses getting from place to place.

[Accommodation] Needed updating. Air con in rooms excellent, but the TV not necessary for this kind of holiday! Would be good to keep the same room before and after the boat trip and make sure kids next door or across the corridor. Quite difficult having the toilet in the shower cubicle - usually wet loo and floor when it needed to be used

We enjoyed eating as a group and appreciated our guide being able to book the big tables needed. We did feel though that the places were not always the most reasonable.

Mrs B - Travelled in July 2012

Read full review...
Close this review
Yvonne Kennard
5th Sep 2012
I rate this trip
5
Turkey Active Teenage Holiday

Jeep safari to gorge was an excellent mix of fun, adventure, beach and history. Sharing the holiday with other like minded families who had teenage children meant the whole family enjoyed the holiday.

[Least enjoyed] Uncertainty of paying for optional excursions. The adventure company had said to take sterling to pay for these trips and yet the providers seemed happier with Turkish Lira, otherwise they were having to go and make phone calls to work out what exchange rate they should be using. Our guide was very helpful and tried to smooth the process, but it would have been easier if from the beginning we had been told to pay for all additional activities in TL. We would have then been suitably prepared.

The family run boat that we used for the three days/ two nights was very well run. They produced lovely fresh meals with plenty for all. They were very helpful.

[Accommodation] Rooms were clean and house keeping good. What would have made a huge difference on first arriving would have been the air-conditioning on. Our arrival time was known as we were picked up from the airport and it would not have taken much to put the air con on and then shown us to our rooms with a master key so we could access the key which also ran the air con.The rooms had not been used for some time and on our 1am arrival were stifling. At breakfast there was no cold drink of any sort available unless you paid 4TL for a bottle of water.

Suleyman was very attentive and an excellent host. He always had our comfort and safety as his concern, for example watching out for speed boats that might come too close when we were swimming off the boat. He organised well everything that we asked for and could not apologise enough when the mini bus was late to pick us up to get back to the airport.Something that we know was beyond his control due to a late landing of a different flight. He went above and beyond the call of duty to make our holiday enjoyable for all the members of the group.

Mrs K - Travelled in July 2012

Read full review...
Close this review
Yvonne Kennard
5th Sep 2012
I rate this trip
5
Turkey Active Teenage Holiday

Jeep safari to gorge was an excellent mix of fun, adventure, beach and history. Sharing the holiday with other like minded families who had teenage children meant the whole family enjoyed the holiday.

[Least enjoyed] Uncertainty of paying for optional excursions. The adventure company had said to take sterling to pay for these trips and yet the providers seemed happier with Turkish Lira, otherwise they were having to go and make phone calls to work out what exchange rate they should be using. Our guide was very helpful and tried to smooth the process, but it would have been easier if from the beginning we had been told to pay for all additional activities in TL. We would have then been suitably prepared.

The family run boat that we used for the three days/ two nights was very well run. They produced lovely fresh meals with plenty for all. They were very helpful.

[Accommodation] Rooms were clean and house keeping good. What would have made a huge difference on first arriving would have been the air-conditioning on. Our arrival time was known as we were picked up from the airport and it would not have taken much to put the air con on and then shown us to our rooms with a master key so we could access the key which also ran the air con.The rooms had not been used for some time and on our 1am arrival were stifling. At breakfast there was no cold drink of any sort available unless you paid 4TL for a bottle of water.

Suleyman was very attentive and an excellent host. He always had our comfort and safety as his concern, for example watching out for speed boats that might come too close when we were swimming off the boat. He organised well everything that we asked for and could not apologise enough when the mini bus was late to pick us up to get back to the airport.Something that we know was beyond his control due to a late landing of a different flight. He went above and beyond the call of duty to make our holiday enjoyable for all the members of the group.

Mrs K - Travelled in July 2012

Read full review...
Close this review
Daphne OKeefe
5th Sep 2012
I rate this trip
4
Egypt Family Holiday

The experience of traveling in Egypt will be unforgettable. The sites we saw and the activities we were able to participate in were beyond compare. From temples, to pyramids, to tombs, to stand in structures that are thousands of years old was amazing. To see our children absorbing the history of Egypt and the earliest civilizations, seeing the development of various religions, seeing how it all ties to our many varied current cultures was a truly an incredible experience.   Ned, our guide, is a very special person. He was exceptional with the kids. He had a great way of making things interesting and fun for all ages. From the instant we met him, Ned became our brilliant, tireless, trusted teacher, guide, protector and friend. He assisted with every aspect of the trip. He is an amazing soul and we feel honored to have had the opportunity to travel and to learn from him.   We are very glad we made this trip. We hope the change in the political environment doesn't completely stifle the Egyptian tour industry.

[Least enjoyed] Lodging and food. Seems someone could explain to the felucca captains and the Nubian families that rinsing food in bottled watered (vs river water) would help keep us healthy. Sleeping situation was a continuous issue. We wanted double beds and got twins, other family wanted singles got doubles. The first night, there was no bed for our daughter, we had to wait over two hours before we got one. Having an exhausted 8 year on day 1 is less than ideal. Better organization would save such frustrations. Better hotels would be in order. We had broken showers, broken air conditioning, no towels, bathrooms that smelled, filthy floors. The rat in the toilet at one of the pit stops has made for a rather funny story though.   The snorkeling trip in Hurgadha was a cluster, too many people and boats. The boat itself was lovely and fun but we were literally amongst 100s of people in the water. It wasn't a safe situation for someone unfamiliar with the water. Hiring our own boat provided a much better experience.

It was a very nice trip, I only point out the negatives because I believe you as the tour operator should know what the daily issues were. More importantly, with a little better planning and organization most the issues we had could have been avoided. Imodium was a must despite our entire group being very disciplined about washing hands, avoiding raw vegetables and unpeeled fruit. All of us still got stomach bugs that lasted weeks afterwards. Again, seems this could be avoided with a little more attention to detail. I have to believe if the cleanliness issues we had in the room extended to the hotel kitchens its no wonder we all were ill. I do think the buffet at the hotel in Hurgahda, in particular, did us all in, although those rooms were certainly amongst the cleanest we had.  I look to a tour company to help us avoid such situations so hopefully someone will look into some additional hotel and meal options for this tour.

Ned was awesome, brilliant, fabulous, wonderful. We loved, loved, loved traveling with him.

Mrs O - Travelled in June 2012

 

Read full review...
Close this review
A Haynes
24th Aug 2012
I rate this trip
5
Turkey Active Teenage Holiday

The trip was one of the best holidays I have ever taken as the group all got on well together, the activities were great fun and each day had it's own highlight.  Kas is a great base for the land element as it is not too far from any of the activities, and it felt a very safe town.  So letting the teenagers get themselves back to the hotel was not an issue, leaving the adults to relax.  I think a tour of the Kas amphitheatre and other sights of the town by the group leader would have been interesting rather than leaving us to our own devices.  The best land based activity was the gorge trip.  Wearing trainers for this was important as the gorge was running fast and it was easy to lose a footing, but the scenery and fun to be had - standing under a waterfall and swimming down river, bathing in mud and floating downstream in tyres- was great, not to mention the water fights between the vehicles and the delicious river side meal.  However, the gulet trip was also fantastic.  How relaxing to be wined and dined, to pop overboard for a swim at leisure, to snorkel, sleep on deck and just enjoy the scenery... amazing. No one wanted to disembark.

It would have been helpful to have a daily printed itinery board to review so one could see what the program was and how much it cost, rather than everyone asking continuously how much and what and when.  Also, the Group Leader did not interract much with either the adults or the children.  It would have been nice to chivvy the kids up the hilltop or for him to take the adults off for a bit more indepth history about the ruins.  That said, as the group all got on famously, it worked very well.  The boat crew were fabulous and funny and attentive, and great cooks, so even the fussiest of eaters ended up full.  

TIPS - Do not bring sterling, bring your cash card and quite a few Turkish Lira as everything is payable in Lira. The bank in Kas is great for changing money and there are cashpoints easily accessible to the hotel. Three is a very tight squeeze in the hotel room, and the put up bed is VERY uncomfortable. It might be worth paying for another room. Wear Trainers for the gorge trip. They will dry quickly in the heat afterwards, but were the best footwear.
Read full review...
Close this review
A Haynes
24th Aug 2012
I rate this trip
5
Turkey Active Teenage Holiday

The trip was one of the best holidays I have ever taken as the group all got on well together, the activities were great fun and each day had it's own highlight.  Kas is a great base for the land element as it is not too far from any of the activities, and it felt a very safe town.  So letting the teenagers get themselves back to the hotel was not an issue, leaving the adults to relax.  I think a tour of the Kas amphitheatre and other sights of the town by the group leader would have been interesting rather than leaving us to our own devices.  The best land based activity was the gorge trip.  Wearing trainers for this was important as the gorge was running fast and it was easy to lose a footing, but the scenery and fun to be had - standing under a waterfall and swimming down river, bathing in mud and floating downstream in tyres- was great, not to mention the water fights between the vehicles and the delicious river side meal.  However, the gulet trip was also fantastic.  How relaxing to be wined and dined, to pop overboard for a swim at leisure, to snorkel, sleep on deck and just enjoy the scenery... amazing. No one wanted to disembark.

It would have been helpful to have a daily printed itinery board to review so one could see what the program was and how much it cost, rather than everyone asking continuously how much and what and when.  Also, the Group Leader did not interract much with either the adults or the children.  It would have been nice to chivvy the kids up the hilltop or for him to take the adults off for a bit more indepth history about the ruins.  That said, as the group all got on famously, it worked very well.  The boat crew were fabulous and funny and attentive, and great cooks, so even the fussiest of eaters ended up full.  

TIPS - Do not bring sterling, bring your cash card and quite a few Turkish Lira as everything is payable in Lira. The bank in Kas is great for changing money and there are cashpoints easily accessible to the hotel. Three is a very tight squeeze in the hotel room, and the put up bed is VERY uncomfortable. It might be worth paying for another room. Wear Trainers for the gorge trip. They will dry quickly in the heat afterwards, but were the best footwear.
Read full review...
Close this review
Lynne Strutt
20th Aug 2012
I rate this trip
5
Summer Pyrenees Family Holiday

The whole week was amazing - the walks, cycling and white water rafting - one of the best things I have ever done. The group leaders were wonderful - so helpful and they geared everything to the ages and abilites of the adults and children in the groups. 

All our leaders were great and helped make the week one of the best holidays I have had.

Take cycling gloves if you don't want to get blisters on your hands!
Read full review...
Close this review
Roland Evans
26th Jul 2012
I rate this trip
5
Kenya Family Safari

Seeing a huge crocodile devour a wildebeest 20m away; being 4-5m away from a female cheetah and her cub; waking at the edge of lake Naivasha to hear hippos barking; the early morning sounds of Africa; running the Mara with my two sons, a Masai tribesman and a herd of zebra; coming across a fresk "kill" on a walking safari - feeling all of a sudden very vulnerable!; watching the monkeys monkey about on a hammock at the Country Club; stalking and finding a pride of 11 lions and observing them as they began to hunt; watching as my sons learned to make fire with the Masai; visiting Talek Primary School to meet David, his staff and the wonderful school children; seeing an African Fish Eagle swoop down to the water around our boat to take a fish;the amazing "night sky" in the Masai Mara; meeting Max - the very naughty chimp (throws poo)!; baboons - so funny and human-like; the sounds and smells of the forest; the beautiful colours of the birds in Africa; standing on the equator with one foot either side; the dated elegance of Lake Nakuru River Lodge - loved the open fire and the mozzie nets and the 1960s lamps; cold Tusker beers and Kenyan tea; the baby elephants at Sheldricks and the glorious flowers everywhere.  So not much, really!

James drove very considerately and safely given the condition of some of Kenya's roads.  Our safari vehicle was spacious and comfortable although the seatbelts didn't always inspire confidence.  I'd make a point of this before departure next time ... must have working seatbelts all the time.  James was happy to answer questions and offered useful tips and observations.  He was very good at finding game and kindly arranged, at our request, for us to visit a local school on the last day of our trip.  He inspired confidence and ensured our trip ran smoothly.  We felt very safe with him.

Bring a beanbag teddy as a camera rest/makeshift tripod. Try and visit the school in Talek to add a bit of balance to your visit. Always have your camera ready! Be patient and try and maintain a relaxed outlook ... Kenya is in Africa! Listen as much as you watch - Africa sounds as good as it looks. Winter is in our summer - take a good fleece for the evenings/early mornings. Get your visa in the UK - much quicker than at immigration. Travel light, as light as you can. For cameras, I recommend the LowePro FastPack 350 - great way to keep cameras and lenses safe, accessible and clean with loads of space for other everyday stuff.
Read full review...
Close this review
Ms S
4th Jul 2012
I rate this trip
5
Jordan Family Holiday

Visiting Petra and the night in the desert.

[Least enjoyed] The hotel in Aqaba. The hotel was not particularly welcoming (unlike the hotel in Wadi Musa which was lovely), the rooms were fairly low standard (and there was water pouring through a light fitting in the bathroom in one of our rooms), and noisy parrot in reception drove us mad!

 

Ms S - Travelled in June 2012

Read full review...
Close this review
Mr A
4th Jul 2012
I rate this trip
5
Jordan Family Holiday

Petra. Desert overnight in Wadi Rum.

[Least enjoyed] Travel.  But coach and driver were both good with A/C and plenty of room.

Aquaba was probably the least nice accommodation.  Child bed was usually OK but quite basic and uncomfortable in some locations. Best value stop over was probly at Petra where the hotel and pool were good.  5-star in Dead Sea was unprepared for our arrival and there were some problems at that hotel with very loud music all day long, catering for locals

Local Guide Osama Twal was VERY good..  good knowledge, good organisation, good with the children.  He made xtr effort to ensure our holiday was great.

 

Mr A - Travelled in June 2012

Read full review...
Close this review