Jump to Navigation
Freephone 0808 250 7442
Mon-Thu 8am-8pm, Fri 8am-6:30pm, Sat 9am-5pm, Sun 10am-4pm
Find your trip...

Don't just take our word for it....

We always make it our business to listen to our customers, and this is the reason we have chosen to work with Feefo, the most trusted independent customer feedback forum. When you travel with us, you will receive a short survey email from Feefo approximately one week after returning from your trip asking you to rate your experience with us. This gives you the chance to tell us anything at all – be it good or bad.
You will be asked to rate the overall service you received as well as your holiday experience, choosing to rate each one as ‘excellent’, ‘good’, ‘poor’ or ‘bad’ and add a comment if you wish. Our overall product rating can be viewed below.

Feefo logo

We also provide customers the option to leave a more extensive review on our site, all of these have been published without any editing. If you've been on one of our trips and want to leave a review you can do this by joining our community

Reviews of our family adventures

Jeroen Brons
5th Sep 2012
I rate this trip
5
Croatian Active Teenage Holiday

Excellent outdoor activities, perfect local guide, good balance between group activities and own time

[Least enjoyed] hotel location. location in village was less suitable for children, there was not so much to do for them and not really a good swimming location

 

Brilliant guy, excellent eye for safety, intelligent, caring and very quick in organizing extras

 

Mr B - Travelled in July 2012

Read full review...
Close this review
Elizabeth Coleby
5th Sep 2012
I rate this trip
5
Sri Lanka family holiday

Rafting, camping in the tea plantation. The kids loved the turtle hatchery. The adults loved the 3 nights at Rana212

[Least enjoyed] Galle city tour. it was too hot for just walking around a city. We either needed to stay longer or go earlier/ later. Also it was a shame the tea processing factory was not operating when we got there. More could have been made of the camping trip. Ie picking our own tea then seeing it processed. It would have been educational to experience life as a tea picker.

Some hotels were excellent ie Rana 212. Some were poor ie Orient. Others better than ecpected. So all in all good.

We have done 7 of these types of holidays. Nala is one of the best we have had.

 

Mrs C - Travelled in July 2012

Read full review...
Close this review
Nadine Storey
5th Sep 2012
I rate this trip
5
Sri Lanka family holiday

The guide, Nalaka Palipane, was excellent. My highlight in terms of activities was the white-water rafting. The standard of hotels was very good - overall higher than my expectation.

Although beach hotel was lovely, it would have been good to have stayed somewhere where it was safe to swim in the sea.

Mrs S - Travelled in July 2012

Read full review...
Close this review
Ian Reid
5th Sep 2012
I rate this trip
5
Northern India family holiday

The observatory at Jaipur was amazing.  Spending a morning in a local school was fantastic.

Be prepared for a lot of travelling.  India is a vast country and the distances between stopping points are correspondingly great.  It is quite a tiring trip because of the travelling and there aren't any rest days, each day is busy.  Also be prepared for a lot of interaction with the locals, especially those selling "souvenirs", they can be a bit "in your face".

[Comments on itinerary] Making the trip a 13-day experience, with an extra couple of rest days where you could just chill out, would be really useful.

The accommodation was very good, much better than I expected.  Cleanliness was good and the staff were always helpful.  The swimming pools were clean and seemed well looked after.

Our group leader, Avdesh, was fantastic, a real star.  He always made sure we had everything we needed, always took care of our dietary needs at meal times and really made the trip something a bit special.  He advised us how best to manage the vendors at every site we stopped at, how to haggle, and was a treasure of information about everything.

 

Mr R - Travelled in July 2012

Read full review...
Close this review
Katrina Kerr
5th Sep 2012
I rate this trip
5
Vietnam Family Holiday

The guide Vuong was outstanding. He took us to excellent restaurants in all different price categories and was extremely resourceful. He added in little extras to itineraries to make it more interesting and on one occasion  sorted out a taxi so we could visit a temple on a day when pretty much everyone in Vietnam had commandeered them for weddings. He was also very good with the teenagers - on their wavelength. The homestay in the Mekong was very nice indeed

[Least enjoyed] I think I would have liked to have the option (before departure) of rooms with a better view or slightly more room. Or even the odd night away from our teenage son to give everyone a bit of space/privacy.

[Accommodation] It was clean and well located but not inspiring or especially interesting. we knew we would have to share with our son but it was never spacious (apart from final night in Saigon) The homestay was excellent - Ut Trinh

He was exceptional

Mrs K - Travelled in July 2012

Read full review...
Close this review
Frances Balen
5th Sep 2012
I rate this trip
5
Turkey Active Teenage Holiday

The guide - Suleyman - was excellent. He worked above and beyond expectations and was really nice. We had a really great time on the sailing boat and it got the group together very well. We also had the best day trip out as a group - great fun. Very nice little Turkish costal village.

[Least enjoyed] We really would have preferred to fly from Manchester and not Gatwick.  The hotel rooms for 3 people were quite cramped and the bathrooms could do with some new equipment. Also there was nothing but coffee and tea to drink at breakfast - no water or juice for the kids  The food on the sailing trip was great and really lovely but the hotel breakfast was not that good/interesting

We loved having a bunch of teenagers about the same age - it worked very well.  Once we got into the crowd everything worked really well

 

He was excellent - the kids thought he was great and he was so organised.

Mrs B - Travelled in July 2012

Read full review...
Close this review
Frances Balen
5th Sep 2012
I rate this trip
5
Turkey Active Teenage Holiday

The guide - Suleyman - was excellent. He worked above and beyond expectations and was really nice. We had a really great time on the sailing boat and it got the group together very well. We also had the best day trip out as a group - great fun. Very nice little Turkish costal village.

[Least enjoyed] We really would have preferred to fly from Manchester and not Gatwick.  The hotel rooms for 3 people were quite cramped and the bathrooms could do with some new equipment. Also there was nothing but coffee and tea to drink at breakfast - no water or juice for the kids  The food on the sailing trip was great and really lovely but the hotel breakfast was not that good/interesting

We loved having a bunch of teenagers about the same age - it worked very well.  Once we got into the crowd everything worked really well

 

He was excellent - the kids thought he was great and he was so organised.

Mrs B - Travelled in July 2012

Read full review...
Close this review
Helen Williams
5th Sep 2012
I rate this trip
5
Turkey Active Teenage Holiday

our local guide was excellent - really informative, willing to answer all our questions about his country, politics, society - what ever we threw at him His english was excellent and he was a great ambassador for the company and Turkey. his help was invaluable for the trip to the hosptital and also in finding good quality restaurants. Loved the canoeing trip to the sunken city and the travel on the gulet. The hotel was fair, clean and breakfasts good. the captain and crew were very accomodating and the food excellent

[Least enjoyed] i asked before hand if there were snorkels and flippers on the gulet and assured there were. however on the boat itself they were not enough pairs to go round - flippers either broken or in large size - none for size 5 and below and only 2 functioning snorkels. We would have brought own if we'd known.

it would have been useful to know the transfer time before the trip of some of the excursions - the jeep safari looked great but 1 1/2 hour trip was would have been too long so we did not go Would have been good to know that it was better to sleep in the open air on the gulet - we would have been better prepared for the mosiquitos at night

please let our guide know how highly we rated his help!

Mrs W - Travelled in July 2012

Read full review...
Close this review
Helen Williams
5th Sep 2012
I rate this trip
5
Turkey Active Teenage Holiday

our local guide was excellent - really informative, willing to answer all our questions about his country, politics, society - what ever we threw at him His english was excellent and he was a great ambassador for the company and Turkey. his help was invaluable for the trip to the hosptital and also in finding good quality restaurants. Loved the canoeing trip to the sunken city and the travel on the gulet. The hotel was fair, clean and breakfasts good. the captain and crew were very accomodating and the food excellent

[Least enjoyed] i asked before hand if there were snorkels and flippers on the gulet and assured there were. however on the boat itself they were not enough pairs to go round - flippers either broken or in large size - none for size 5 and below and only 2 functioning snorkels. We would have brought own if we'd known.

it would have been useful to know the transfer time before the trip of some of the excursions - the jeep safari looked great but 1 1/2 hour trip was would have been too long so we did not go Would have been good to know that it was better to sleep in the open air on the gulet - we would have been better prepared for the mosiquitos at night

please let our guide know how highly we rated his help!

Mrs W - Travelled in July 2012

Read full review...
Close this review
Rhian Burton
5th Sep 2012
I rate this trip
4
Turkey Active Teenage Holiday

jeep safari was surprisingly better than advertised in brochure = it was a full and exciting day. the 2 days on the boat were excellent with fab friendly hardworking crew.

[Least enjoyed] Having to leave our rooms after one night, re packing and starting off in another room after the boat trip. This was not mentioned on the phone or on the website.

[Additional comments on itinerary] Excellent local guide, Shabi. Quite a lot of time in the various buses getting from place to place.

[Accommodation] Needed updating. Air con in rooms excellent, but the TV not necessary for this kind of holiday! Would be good to keep the same room before and after the boat trip and make sure kids next door or across the corridor. Quite difficult having the toilet in the shower cubicle - usually wet loo and floor when it needed to be used

We enjoyed eating as a group and appreciated our guide being able to book the big tables needed. We did feel though that the places were not always the most reasonable.

Mrs B - Travelled in July 2012

Read full review...
Close this review