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Don't just take our word for it....

We always make it our business to listen to our customers, and this is the reason we have chosen to work with Feefo, the most trusted independent customer feedback forum. When you travel with us, you will receive a short survey email from Feefo approximately one week after returning from your trip asking you to rate your experience with us. This gives you the chance to tell us anything at all – be it good or bad.
You will be asked to rate the overall service you received as well as your holiday experience, choosing to rate each one as ‘excellent’, ‘good’, ‘poor’ or ‘bad’ and add a comment if you wish. Our overall product rating can be viewed below.

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We also provide customers the option to leave a more extensive review on our site, all of these have been published without any editing. If you've been on one of our trips and want to leave a review you can do this by joining our community

Reviews of our family adventures

Imogen Forbes
6th Sep 2012
I rate this trip
5
Turkey Active Teenage Holiday

2 day gulet boat trip seeing a turtle swimming next to the boat. sleeping on deck and looking for shooting stars

everything was perfect

breakfast was not as good as I had expected(coffee from a vending machine)

the guide was exceptional he was very good with the teenage children and interesting and informative for the adults. He went out of his way to accomodate everyone's particular interests. He also had a great sense of humour. The week was exceptional partly because of his input.

 

Mrs F - Travelled in August 2012


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Imogen Forbes
6th Sep 2012
I rate this trip
5
Turkey Active Teenage Holiday

2 day gulet boat trip seeing a turtle swimming next to the boat. sleeping on deck and looking for shooting stars

everything was perfect

breakfast was not as good as I had expected(coffee from a vending machine)

the guide was exceptional he was very good with the teenage children and interesting and informative for the adults. He went out of his way to accomodate everyone's particular interests. He also had a great sense of humour. The week was exceptional partly because of his input.

 

Mrs F - Travelled in August 2012


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Karen George-Lafferty
6th Sep 2012
I rate this trip
5
Turkey Active Teenage Holiday

Gulet sailing trip

[Accommodation] Glad that I checked 'Trip Advisor'! But it was fine

with regard to food-gullet was excellent, breakfast at hotel not good, as not even water included!

Tour guide, Suleyman was absolutely brilliant!

 

Mrs G - Travelled in August 2012


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Karen George-Lafferty
6th Sep 2012
I rate this trip
5
Turkey Active Teenage Holiday

Gulet sailing trip

[Accommodation] Glad that I checked 'Trip Advisor'! But it was fine

with regard to food-gullet was excellent, breakfast at hotel not good, as not even water included!

Tour guide, Suleyman was absolutely brilliant!

 

Mrs G - Travelled in August 2012


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Elizabeth Murray
6th Sep 2012
I rate this trip
5
Around the Bay of Naples - Family Holiday

Friendliness and helpfulness of our guide and that fact that he wanted to make sure we enjoyed our holiday - very knowledgable. Having other children of a similar age really made the holiday great for my children.

[Least enjoyed] No swimming pools at some of the hotels (which the children would have appreciated).

 

Having a kind, helpful and knowledgable group leader makes the holiday much more enjoyable.

 

Ms M - Travelled in August 2012


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Anne Robertson
6th Sep 2012
I rate this trip
5
Croatian River Adventure - Family Holiday

The people, the place the activities, the hotel staff were lovely but hotel room had no air conditioning.

Loved it, kids lovedit, we all want to do more !

[Least enjoyed] The wedding downstairs on the first night, had to sleep on kids floor! and the rave in the village the night we left, again no sleep.

[Accommodation] fantastic staff very helpful

 

Ms R - Travelled in August 2012

 

 


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Leanne Coupe
6th Sep 2012
I rate this trip
5
Croatian River Adventure - Family Holiday

White water rafting was great fun.  The raft skipper made a real effort to keep the boat laughing.  Swimming in the rivers and sea. Brela was beautiful - could have stayed here longer...  The children loved jumping off rocks and small cliffs into the rivers and sea! River kayaking was lovely and it was great to have some shade from the river bank trees.  It was a great treat to have a super locally prepared roast veal lunch in a beautiful riverside setting - could have stayed here longer, lingering over a late lunch..... Our kids really enjoyed all the activities and meeting new people and making new friends.  We had a great family bunch who got along really well.  Our activity guide,was extremely friendly and helpful. his local knowledge and history was tremendous and he was very professional in the way he managed the group at all times. Hotel receptionist, Maria was also charming and very helpful.

[Least enjoyed] On the cycle ride day, there were some shortcomings in the mechanical standards of some of the bicycles. e.g. brakes not fully effective, gear mechanism issues.  We felt that all the bikes should have been maintained to a higher standard.  Very busy departure lounge and long checking in queues at Split airport on the way home.

[Comments on itinerary] It was a very hot week, with temperatures daily of 35 degrees celcius, which apparently is not typical even in August. The holiday would have been perfect in less hot conditions which may be around whitsun bank holiday week.  Our guide said this would be good also, as the water levels would be higher & better for the activities. I don't think the holiday was avialble at that time of year?

A fabulous holiday! We laughed and thoroughly enjoyed ourselves on all the activities. The Dalmatian countryside is very beautiful and we would love to go back to Croatia again. Without a doubt we were very fortunate to gel very well together as a group of families and were expertly orgainised,assisted and informed by our activity lead, Damir (probbly not spelt right!)

Friendly, happy and well mannered, very well presented, excellent historical knowledge and professional at all times.

 

Mrs C - Travelled in August 2012

 


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Sylvia Bates
6th Sep 2012
I rate this trip
5
Active Pyrenees - Family Holiday

Optional extra zip wiring White water rafting

[Least enjoyed] First bike ride was a bit short

The food was variable. Overall could have been better. Plenty of it though.

The local guides in Andorra were excellent. Fantastic with all the children, knowledgeable,helpful and very clear in their directions and safety briefs. Our very special thanks to Sarah, Andy and Stuart. Also to Angie who singlehandedly ran the bar and dinner service.

 

Mrs B - Travelled in August 2012

 


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Mari Sterman
6th Sep 2012
I rate this trip
5
Active Pyrenees - Family Holiday

We were absolutely stunned with the quality of the accommodation at our venue [Hotel Roc De Saint Miquel].  The catering was excellent including the lunch time take-out portions.  The guides were very knowledgeable & travelling with similar like minded people with children of the same age made the trip a pleasurable experience!

[Least enjoyed] One particular guide was quite rude & abrupt during a conversation over breakfast regarding the downhill mountain biking activity & as a result of his attitude, several members from 3 families withdrew from our set activities on our last day in favour of a guide with a more understanding persona.  Whilst I’m lead to understand he is the most skilled person in his field, his interpersonal skills have yet to be developed!

[Accommodation] We were privileged to have been offered the largest suite in the hotel by one of the owners [a fully self contained 3 bedroom flat] which included everything from TV, Xbox & DVD player, to fridge, cooker, hob & dishwasher!  Not to be selfish though, we offered an open house every evening to those who wanted to chill out away from the bar on the full length balcony, perfectly set with a stunning backdrop of the Pyrenees, whilst still keeping an eye on the kids below all running around in the secluded back yard well away from the hustle of the main road!

 

Mrs S - Travelled in August 2012

 

 


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Michele Kerry
6th Sep 2012
I rate this trip
5
Active Pyrenees - Family Holiday

The guides were great at assessing the needs of a mixed group and making sure everyone had a challenging but enjoyable holiday.  The staff at the hotel were very friendly and organised the trips for our "free" day which were also fatastic fun.

[Least enjoyed] The food was rather "samey" and not very good quality.  Very large portions with few fresh vegetables, probably appropriate after a day of skiing in the freezing cold but not a day of hiking in 35C temps.

[Accommodation] Despite the food, a fabulous holiday and we were very well taken care of. We were very lucky because we were provided with a three bedroom flat.

 

Great, see comments made before about the excellence of the guides

Mrs K - Travelled in August 2012

 


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