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We always make it our business to listen to our customers, and this is the reason we have chosen to work with Feefo, the most trusted independent customer feedback forum. When you travel with us, you will receive a short survey email from Feefo approximately one week after returning from your trip asking you to rate your experience with us. This gives you the chance to tell us anything at all – be it good or bad.
You will be asked to rate the overall service you received as well as your holiday experience, choosing to rate each one as ‘excellent’, ‘good’, ‘poor’ or ‘bad’ and add a comment if you wish. Our overall product rating can be viewed below.

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We also provide customers the option to leave a more extensive review on our site, all of these have been published without any editing. If you've been on one of our trips and want to leave a review you can do this by joining our community

Reviews of our family adventures

Mrs P
7th Mar 2012
I rate this trip
5
Winter Slovakia Family Holiday

Our second time as a teenage departure with two teenagers who are advanced skiers and dubious as they wanted a full week skiing as usual we wanted something slightly different! All had an excellent time gelled as a group straight away and the boys managed to night ski well organised by our guide which made up for their lack of skiing came back saying it was wonderful.

The trip notes and itinerary led you to believe that for all organised activities all costs were included and this included the lift pass for skiing/snowboarding, the cost was clearly identified for the optional day as needing to buy one. All 14 of the group were of the same opinion and all had our trip notes with us. We were asked the level of skier prior to departure and nothing mentioned over the phone, all additional costs were listed and lift pass not mentioned we were told while there that it used to include the lift pass but under utilised i cannot see how as even the beginners had to go and buy a pass on instruction from the ski instructor. There were families there on a very limmited budget and the lift pass had not been budgeted for.

very helpful staff at the hotel

Extremely helpful our two teenagers went night skiing and took two other party members with them He organised the taxi to take and collect them then armed them with his mobile in case of any problems organising equipment hire and lift passes which on the first night they needed to contact him and everything was organised instantly, very good rappor with teenagers.

 

Mrs P - Travelled in February 2012

 

*** Note from The Adventure Company. Since receiving this email we have now refunded the cost of the lift passes as this should not have been charged as is included in the cost of the holiday.

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Mr S
7th Mar 2012
I rate this trip
5
Winter Slovakia Family Holiday

The long transfer time from Vienna to Zuberec could be considered part of the holiday. It certainly felt as if we were travelling to a remote area. The main downside was having to travel to and from Heathrow. This is the main reason why we organise our own holidays. Better regional departure options would be welcome.

Very welcoming family run accommodation. I think perhaps the heating  was set a bit too high for our arrival - I presume some concern had been expressed about our ability to cope with temperatures of minus 20.

Mr S - Travelled in February 2012

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Mr A
28th Feb 2012
I rate this trip
5
Winter Slovakia Family Holiday

Currently waiting on response from customer services over havign to pay for ski lift passes on day 1&2 which the itienry implied were included in price. The airport->pension journeys were long woudl have been nicer to stop at a small cafe/restuarant rather than roadside garage with limited food/refreshment options.
Apart from that the trip was outstanding, and the whole family had an absolute ball

[ Least enjoyed] The long journey from the airport. The museum trip which was all in slovakian for 2 hours, needed to be shorter or have english translation but am aware local guide is working on this.

Expected family room or adjoining room when travelling with a 10 year old in our group of 4, whilst we had neighbouring twin rooms, we were not comfortable leaving both children together in their own separate room, so we ended up splitting adults and children

Petr was absolutely fantastic

Mr A - Travelled in February 2012 

 

**** Comment from The Adventure Company. Since receiving this feedback we have since refunded the cost of the ski pass as this is included in the cost of the trip and should not have been charged locally.

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Mr G
28th Feb 2012
I rate this trip
5
Winter Slovakia Family Holiday

Dog Sleigh & skiing were excellent. Something different and good range of challenge to meet all needs. An excellent introduction to skiing for all the family.

The visit to the outdoor museum needs work on it for it work for an English speaking group. It was particularly difficult on this occasion because of very heavy snowfall. 

I am currently in dispute with then Company over the charges incurred for ski passes which were not identified in the paperwork and which were a significant cost. It is quite wrong not to include the cost of ski passes in itinerary activities and does The Adventure Company no service to try to hide costs in this way.

Couldn't wish for anyone better. 

Mr G - Travelled in February 2012 

 

**** Comment from The Adventure Company. Since receiving this feedback we have since refunded the cost of the ski pass as this is included in the cost of the trip and should not have been charged locally.

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Mrs L
28th Feb 2012
I rate this trip
5
Sahara Family Holiday

Camping in the desert was fantastic if a little chilly. The children loved the freedom and enjoyed hurling themselves down the dunes.

Camping 'Berber style' is essentially sleeping under blankets on sticks and when we were there in Feb it was EXTREMELY cold. Also on site the toilets were not always functioning and the showers were more of a dribble than a downpour. However the children thought this lack of washing facility was a positive!

What a star

 

Mr R - Travelled in February 2012

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Mr R
28th Feb 2012
I rate this trip
5
Sahara Family Holiday

The highlight for our children was definitely playing on the sand dunes with the other children on the tour. For the adults it was either bartering in the souks of Marrakech or the amazing number of stars visible at night in the desert. The pace of life in the desert was also a real plus. Within days of being on the tour work felt a million miles away.

The wait in Casablanca airport on the first night was the least enjoyable part of the trip. A three hour wait late at night with children when you don't have any currency is not the best way to spend the first evening. It does add a sense of getting of the beaten track however. 

At first I thought that perhaps more could have been put into the itinerary than just going to Tazzarine and essentially just waiting there for a night either side of the camel trek. On reflection though it really helped set a relaxed pace that made the trip more enjoyable.

The hotel in Marrakech was a bit of a disappointment. It was a reasonable distance from the Medina (although there was a direct bus) and the rooms were not that great. In particular a hotel with reliable hot water after a few nights in the desert would be appreciated. 

Our group leader Slimane Aziz and his assistant Mohamed Mazoz were bout outstanding and I would recommend them to any group. They were particularly good with the children teaching them Moraccan cards and learning some their games. Slimane's knowledge in particular was excellent and he answered all questions confidently or would find an answer if he didn't know. His organisation skills were outstanding and the trip ran very smoothly. None of the group wanted to do the tour of the Atlas Studios and he dealt with this easily, ensuring we got to see other things in the extra time this generated. Both of them are highly recommended.

 

Mr R - Travelled in February 2012

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Mr B
28th Feb 2012
I rate this trip
4
Jordan Family Holiday

Wadi Rum camp camel ride to see sunrise-truly magical, Petra-awe inspiring

Aqaba-advertised as beach/snorkelling, bit of a nothing destination. Snorkelling was ok but boat very slow, wasted 90 mins in transit

Should have been told that church at mt Nebo was closed for reconstruction

As a married couple I expected double beds not twins
International class hotels should serve alcohol

A lovely guy, knowledgable, helpful, funny and interesting

Mr B - Travelled in February 2012

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Ms M
28th Feb 2012
I rate this trip
5
Winter Pyrenees Family Holiday

dog sledding, snow shoeing, skiing in excellent conditions

[Least enjoyed] not being able to try cross country skiing but htat was down to the lack of snow in the valley so no one's fault

 

 

Nick, Nuria and Paul made sure everyone was happy and got the most out of things

 

Ms M - Travelled in February 2012

 

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Mr W
28th Feb 2012
I rate this trip
5
Winter Pyrenees Family Holiday

Excellent hosts, friendly welcoming hotel, exciting activities.

We spent alot more than we were expecting because the itinary was changed as facilities were not available such as cross country skiing.

I think this trip should be changed to reflect the fact that it is mainly a ski holiday, the other activities were quite short so we soent the majority of the week skiiing, which we chose to do but it meant we paid I think more in the long run than if we'd just booked a straightforward ski holiday.

 

 

Far exceeded expectations, very good hosts, did everything they could to make our trip great.

 

Mr W - Travelled in February 2012

 

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Mr W
28th Feb 2012
I rate this trip
5
Northern India family holiday

The Taj Mahal was amazing, not just from monument but also when viewed from the the REd Frot at Agra.

This was a full on trip that was full of so many different experiences.

Very informative , looked out for us all and made sure the children were engaged

 

Mr W - Travelled in February 2012

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