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Don't just take our word for it....

We always make it our business to listen to our customers, and this is the reason we have chosen to work with Feefo, the most trusted independent customer feedback forum. When you travel with us, you will receive a short survey email from Feefo approximately one week after returning from your trip asking you to rate your experience with us. This gives you the chance to tell us anything at all – be it good or bad.
You will be asked to rate the overall service you received as well as your holiday experience, choosing to rate each one as ‘excellent’, ‘good’, ‘poor’ or ‘bad’ and add a comment if you wish. Our overall product rating can be viewed below.

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We also provide customers the option to leave a more extensive review on our site, all of these have been published without any editing. If you've been on one of our trips and want to leave a review you can do this by joining our community

Reviews of our family adventures

Mr L
18th Apr 2012
I rate this trip
4
Himalayan Teenage Adventure

The trek - which could have benefitted from being another day longer. The efficiency of all staff on the trip - especially the porters and kitchen staff whilst trekking - how do they manage to cook a three course meal at 1400ft?

[Least enjoyed] Too many people were booked on the trip - the brochure states maximum of 16 where as there were 18 on our trip. This was too many, especially when it came to squeezing on the bus and seating at restaurants. I feel we should have been consulted regarding the extra people

The hotel in the first and last two nights was not in the h otel it was supposed to be due to refurbishment. This was not really explained to us, the Hotel we did stay at however was adequate

 

 

Kush was superb! The children in the group adored him, he was efficient at all times, and always had a smile on his face. When my son became ill, he was immediately at hand with first aid remedies and ensured his well being.

 

Mr L - Travelled in march 2012

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Mr S
18th Apr 2012
I rate this trip
5
Himalayan Teenage Adventure

The madness of Kathmandu
Walking through rice fields on the trek
Seeing rhinos from the back of an elephant
Talking with Buddhist monks

We were given too little time to explore places like Bodhnath on our own

We were expecting to rough it a bit, so the accommodation was overall better than anticipated

 

Our group leader was truly outstanding, and contributed hugely to making the trip so enjoyable. I cannot praise him enough

 

Mr S - Travelled in march 2012

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Mrs C
18th Apr 2012
I rate this trip
5
Northern India family holiday

Taj Mahal, elephant rides and visit to local school our children and their children were so excited to see and talk to each other also our guide Ved made our trip he went that extra mile showing us things that wern't even on the itinerary and he really bonded with the children.
A first class guide nothing was too much trouble.

I enjoyed all aspects of the trip obviously some mor than others

It was a full itinerary tiring at times but well worth it.

loved the heritage hotels would have liked maybe one les night in jaiper to have one extra night in last heritage hotel.

Ved was an excellent group leader he made sure everybody mixed together and spent time with everybody in the group, he was especially good with the children. Ved also showed us
extra things that wern't on the itinery. Like a trip on the metro in Delhi a visit to a Buddist temple and told us lots about the culture of India. He was a first class guide and made the trip extra special 

Mrs C - Travelled in March 2012

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Mrs S
29th Mar 2012
I rate this trip
4
Malta and Gozo Family Holiday

It was so great to be met at the airport.. taken to the hotel.. picked up for our activiites.. so stress free and enjoyable.

[Least enjoyed] Waiting at the ferry for ages as the other people on our trip had lost their case and were delayed.

I felt the description of the ager foundation day was very misleaded.. we were not in the tranquil pristine countryside with dogs to herd the sheep at all.. we were in the middle of the village in a rather smelly back yard of someones hosue.. It was a lovely day but it is not at all what I expected from the write up.. the fact our host and his wife were such lovely characters made it not matter that we were not in the pristine countryside with dogs as stated in write up!

In the first hotel in Gozo we had to be in two seperate rooms which were not even next to each other so my husband had to sleep in one room and I in the other with 2 of our children.. Much better in the Imperial where we had interconnecting rooms.

Johnny was totally fantastic and a really lovely bloke.. perfect for the job!

Mrs S - Travelled in May 2011

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Mrs D
29th Mar 2012
I rate this trip
5
Turkey Active Teenage Holiday

Time on Gulet was fantastic.  Relaxing in a beautiful environment with good company and excellent traditional food.

Cheedam was excellent.  She always did her very best to help us to have a great holiday.  Her determination to please, on a couple of occassions, rather ironically put her in conflict with other quests.  Her intentions were always for the best.  
She could have explained a little more about the activities and information about prices of activities was a little vague.  That may have avoided the ocassional problem.

Mrs D - Travelled in July 2011

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Mrs D
29th Mar 2012
I rate this trip
5
Turkey Active Teenage Holiday

Time on Gulet was fantastic.  Relaxing in a beautiful environment with good company and excellent traditional food.

Cheedam was excellent.  She always did her very best to help us to have a great holiday.  Her determination to please, on a couple of occassions, rather ironically put her in conflict with other quests.  Her intentions were always for the best.  
She could have explained a little more about the activities and information about prices of activities was a little vague.  That may have avoided the ocassional problem.

Mrs D - Travelled in July 2011

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Ms W
29th Mar 2012
I rate this trip
4
Turkey Active Teenage Holiday

Every day had highlights and surprises. like the most perfect lunch table at the most beautiful waterside cafe after the most amazing morning's kayaking. Or the moment when a large turtle was spotted by one of the teenagers as they swam by the gulet and all of us delighted in following its movements. And the jeep safari day when the laughter and excitement of an epic water fight with another jeep was followed by a visit to a stunning 600 meter deep gorge. And it was all rounded off by the excellent guide's choice for the last night's dinner where we watched the sun set over the sea.

[Least enjoyed] Uncertainty about how much money to tip and how much the guide would ask us to contribute at the end for all the tips he made on our behalf

The activities were all at the right level of challenge for myself and my teenager and we always felt safe

Apart from having to pay for orange juice and water at breakfast, everything about the hotel met or exceeded my expectations.

Evran was very attentive when we needed it and worked hard to ensure the group got on and looked after adults and teenagers alike. The only thing he could have done in addition could have been to suggest local places to visit for when we have free time.

Ms W - Travelled in July 2011

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Ms W
29th Mar 2012
I rate this trip
4
Turkey Active Teenage Holiday

Every day had highlights and surprises. like the most perfect lunch table at the most beautiful waterside cafe after the most amazing morning's kayaking. Or the moment when a large turtle was spotted by one of the teenagers as they swam by the gulet and all of us delighted in following its movements. And the jeep safari day when the laughter and excitement of an epic water fight with another jeep was followed by a visit to a stunning 600 meter deep gorge. And it was all rounded off by the excellent guide's choice for the last night's dinner where we watched the sun set over the sea.

[Least enjoyed] Uncertainty about how much money to tip and how much the guide would ask us to contribute at the end for all the tips he made on our behalf

The activities were all at the right level of challenge for myself and my teenager and we always felt safe

Apart from having to pay for orange juice and water at breakfast, everything about the hotel met or exceeded my expectations.

Evran was very attentive when we needed it and worked hard to ensure the group got on and looked after adults and teenagers alike. The only thing he could have done in addition could have been to suggest local places to visit for when we have free time.

Ms W - Travelled in July 2011

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Ms W
29th Mar 2012
I rate this trip
4
Turkey Active Teenage Holiday

The holiday provided a great mixture of activites to keep my 14 year old son happy and enough chill-out time for me to take some rest time!  

[Least enjoyed] Out local rep was somewhat brusque in her manner and not very approachable.

It would have been useful on arrival to have been provided with a list of the trips/ the costs of each / whether lunch was included and the dates they were running.  We were given this information verbally.

 

Ms W - Travelled in August 2011

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Ms W
29th Mar 2012
I rate this trip
4
Turkey Active Teenage Holiday

The holiday provided a great mixture of activites to keep my 14 year old son happy and enough chill-out time for me to take some rest time!  

[Least enjoyed] Out local rep was somewhat brusque in her manner and not very approachable.

It would have been useful on arrival to have been provided with a list of the trips/ the costs of each / whether lunch was included and the dates they were running.  We were given this information verbally.

 

Ms W - Travelled in August 2011

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