Customer Operations Manager
The Customer Operations team look after all of the administration of customers’ bookings. This might be emailing our agents with rooming lists, checking Inca Permit availability or sending out Joining Instructions. We also answer any questions customers have about their holiday.
I have worked in travel for 10 years. When I first started in the industry I had never even seen a picture of Machu Picchu! However over these 10 years travel has become a major part of my life and no matter how often I get away the list of places I want to go to grows longer.
When I’m not working in travel, travelling, or planning where to travel next, you can often find me out on the South Downs training for 100km walks. Or sat on the sofa watching a movie.
What do you love most about your job?
The variety. Every day presents a different question or problem. I also get to talk to customers about their holidays – which is amazing and frustrating at the same time: Amazing because you hear about all these beautiful places you should go to, frustrating because it increases the list of beautiful places you should go to.
What is your most memorable travel experience?
Camping with the Bedouin in the Sinai. I don’t know what I was expecting, but sleeping under the stars in the cold desert was magical.
What is the funniest thing that has ever happened on a trip?
I was made to belly dance on a trip in Turkey. It was embarrassing for me…but everyone else tells me it was the funniest thing they have seen.
Where have you been?
I have been to: Ireland, France, Belgium, Malta, Greece, Turkey, Iceland, Morocco, Armenia, Egypt, Bahrain, Tanzania, Sri Lanka, Argentina, Chile, USA, and Fiji.
Where are you going next? (wishlist for year ahead)
Peru and China.
Best travel tip:
Always take a change of clothes (especially underwear) in your hand luggage. Always have a book to read.
What inspires you to travel?
The world takes my breath away – and I can't give up that feeling.